New Features

SLA Improvements

  • The maximum default time for SLA has been raised from 7 days to 30 days. 
  • Pausing SLA now displays the time at pausing 

IDE custom code now scanned for extra security

When writing new custom code (or importing actions, connectors, jobs and managers) the platform will now scan the code after you click Save to make sure that the potentially dangerous expressions are not being used.
For a list of these expressions, click here. 

Bug Fixes

  • Error when importing playbook together with playbook blocks into an environment that already contain these playbook blocks 
  • Unable to close cases in specific environment (ID #00162180)