There will be times when the only way to properly troubleshoot and fix problems on the customer's platform will be to allow Google Support to create a user to access your instance.

To enable Google Support to access your platform:

1. Navigate to Settings > Advanced > Support Access.
2. Toggle the Enable Access to on.
3. Choose the required SOC Role, Permission Group and Environments. These will determine what the Google User can access. Make sure that the permission group you choose has the correct edit/view settings for the modules they need to access. 
4. Select the time period. This will be the time period that you have defined in your local Settings. The time period defines the amount of time you want to allow the Support user/users access to your system. Note that if you set a longer time period and the Google Support user has finished the job, you can toggle off the Support Access which will delete the user. Maximum setting is a month but you can edit it to add more time. 
5. Click Save. The details will be saved and used to create users for Google Support. Once the user is created, it will appear on the screen.