You can set up an Email box in Chronicle SOAR to send emails to users. When you select the Chronicle SOAR SMTP configuration (default), the platform  email service sends your emails. You have the option to select the Customer Configuration and your email service will send out the emails. 

To set up the Email settings with your Customer Configuration:

  1. Navigate to Settings > Advanced > Email Settings.

  2. Select Customer Configuration.

  3. Fill in the fields as required. Note that the first field – Display Name will be the Sender’s Email name.

  4. Click Test to test the configuration and then click Save.

Setting up the email for Microsoft Email Settings

  1. Navigate to Settings > Advanced > Email Settings.

  2. Select Customer Configuration.

  3. Fill in the fields as required.

  4. Select the Use Exchange OAth checkbox. The Azure Client Id and Azure Tenant ID fields are displayed.

  5. To obtain the ID information and enable this feature from Microsoft:

    1. Log into the Microsoft Azure portal:
    2. Click on the App Registrations.
    3. Locate the OAuth mail application app that you have previously created.
    4. Copy over the Client ID and the Tenant ID from the top of the screen and paste it into the Siemplify platform. 
    5. Navigate to Manage > Advanced Settings > Allow public client flows - and make sure it's set to Yes.
    6. Make sure the following permissions are granted on the API Permission tab
      • IMAP.AccessAsUser.All
      • SMTP.Send
    7. Click Save for changes to apply.