You can define templates for recurring emails, so that they can be sent by scripts and can be also sent automatically with playbooks.

To create a new email template:

1. Navigate to Settings > Environments > Email templates.
2. Click the plus icon on the top right of the screen.
3. Enter in the Email message as well as name and environment. Note that this email template is capable of extracting information from cases/events/entities and more that are available in the Siemplify case using the Placeholder. In this picture, you can see “Case.Name” inside square brackets, which will get the name of the case in which the email action is taken.
4. Click Add.