Each customer will be allowed to handle cases from a certain number of environments only. The number of environments will be according to your license. The default environment is automatically added here.

To define which environments are authorized for the Incident Manager:

1. Navigate to Settings > Incident Manager > Environments.
2. All the environments in your company will appear on the screen.
3. Select those environments whose Cases, if the need arises, can be handled in the Incident Manager. Note that you can hide all the other environments once you have chosen the ones you need via a checkbox at the top of the screen.