The first step is to define the departments that you will be working with. As you can see in the Settings > Incident Manager > Departments screen, a default department is provided out of the box. This is to make sure that every internal user that you add to the Incident will be automatically assigned to a department.

To create a new department:

1. Navigate to Settings > Incident Manager > Departments.
   
2. In the Departments screen, click the  icon and fill out the new department information. At any stage you can choose to change the default department. The default department is the one that internal users are automatically added to.
3. Add in all the departments that you will be working with in the Incident Manager. You can also add departments that are external to your company.