What’s on the Cases Screen?
Case Queue Header
For more information, see What's on the Case Queue Header?
Case Top Bar - Left Side
In the Case Top Bar on the left, you can see the following:
- Case Priority
- Case Title
- Case ID
- Case Stage
- Timestamp
- Change Environment
- Manage Tags
Case Top Bar - Right Side
In the Case Top Bar on the right, you can see the following:
- Analyst Name or Role
- Chat
- Close Case
- Refresh
- Explore
- Actions Menu
Case/Alert Information
The following options are available:
Additional Actions in the Cases Screen
In addition to the above information, the Manual Action and Task icons, and Alerts menu are conveniently located on the right side under the Case Top Bar allowing you to quickly navigate or perform a task or action.
Alerts List— The Alert List icon is only displayed if there are more than two alerts in the case. You can select an alert from the dropdown menu and navigate to it.
Manual Action— While you are reviewing the case information, you can quickly create a Manual Action for it without navigating from the Case screen. For more information, see Perform a Manual Action.
Case Task— You can add a case specific task and assign it to a person or a role, including yourself. For more information, see Manage Tasks from the Cases Screen.
Alert Options Menu— For more information, see Alert Options Menu in the Cases Screen.