You can create and manage Case specific or general tasks and assign them to a SOC role or team member directly from the Cases > Case Wall or the Workdesk > MyTasks.  

To add a Task from the Case Wall:

  1. Click on the  icon located on the right side. The Add Task dialog box opens.
  2. Enter the information for the title, SOC role or team member, task content, and due date. 
  3. Click Save.

You can change the SOC role or team member assigned to the case by selecting from the dropdown menu in the Case Wall tab.

To close a Task: 

  1. Select the task from the Case Wall.
  2. Click Mark as done. 
  3. Enter a comment in the field, and then click Send.